After having known Jay for more than 10 years, and having two real estate transactions with him under our belt, we knew that when Jay says: "I start by listening" he means it! Jay was invaluable (again) in helping us secure the new townhouse that we had had our hearts set on. He was right on top of the "intricacies" of negotiating a deal in this crazy market. Anyone looking for a top-notch realtor should give Jay Banks a call!!! Thanks Jay!!! Tom and Linda Taylor